Delivery Information

UK Orders

Free Delivery For Online Orders Over £25
We offer free delivery for orders placed online where the sub total is £25 or more.

Please allow up to seven working days for delivery. Please note that we will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of an item.

Standard Delivery
The delivery charge is £2.50 for orders under £25 placed online or £3.50 for orders taken over the phone.

Please allow up to seven working days for delivery. Please note that we will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of an item.

Guaranteed Next Day Delivery

Next Day by 1pm : Guaranteed Next Day service by 1pm. Delivery between 8:30am-1pm. This service requires a signature, please ensure that somebody will be at your delivery address within the delivery times. Failure to do so may cause unnecessary delays and Victoria Health will not be liable.

Cut off time for this service is 3:30pm Monday-Thursday (excluding Bank Holidays). Orders are subject to stock availability and in line with company policy you will not be charged for any items ordered until they are ready for dispatch

This service is charged according to the weight of your order as shown below. The charges for this service may vary for telephone orders and will be confirmed at the time you place your order.

Order Weight Charge
Up to 100g £5.80
101g – 500g £6.20
501g – 1kg £7.30
1 – 2kg £9.20
2 – 10kg £24.10

We reserve the right to contact you with a revised shipping charge if the products ordered are excessively heavy.

 

International Orders

General Information

We cannot guarantee delivery dates for overseas deliveries as they are subject to customs clearance in the destination country. Some items are restricted and cannot be sent abroad. Please feel free to place your order and we will let you know if there is any problem.

Please see the list of countries that we deliver to below.

Standard International Parcels

Orders whose total value is less than £50 may be sent using a priority international parcel service which is charged at £1.65 per order plus £6.65 per kg.

Signed-For International Parcels

For orders with a higher value, a signed-for service is used which is charged at £6.50 per order, plus £4.35 per kg for destinations in the EU and Ireland or £6.65 per kg for destinations outside the EU.

 

All Orders

Telephone Orders
If you need assistance placing your order by telephone please phone 0800 3898 195 (freefone). Our operators are properly trained and will be able to assist you in your choices. This service is available 24 hours a day, 365 days of the year.

How Can I Pay For Goods and Services Over the Web?
We accept Visa, Visa Delta, MasterCard, Maestro (Switch), Visa Electron, Solo and American Express for purchases on this site. Payment is taken when goods are dispatched.

Paying by Cheque
We accept company and personal cheques. If you wish to pay by cheque, this will need to be cleared before we dispatch the goods. This usually takes a minimum of three working days. Please do not send cash or postal orders for mail order purchases. A postage and packing charge of £3.50 applies for cheque orders.

Cheques should be sent to:

Victoria Health
Unit 5
Atlantic Business Centre
Stirling Way
Borehamwood
WD6 2FQ
UK

Please ensure that we have a telephone contact number for you in case of any discrepancies.

Product Variations
Because of our large range and the nature of our product, we cannot guarantee that all items are immediately available. We will let you know if any of the items you have ordered are not in stock and if appropriate will recommend an alternative. This does not affect your statutory rights. Deliveries are subject to stock availability.

Returns Policy
We operate a “no quibble” returns policy. Please see our returns policy for full details.

If you have any questions or need clarification on any of the above please do contact us

List of Countries

We deliver to the following countries. If your country is not listed, please Contact Us.

  • Antigua / Barbuda
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Barbados
  • Belgium
  • British Virgin Isles
  • Brunei
  • Bulgaria
  • Canada
  • Cayman
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Falkland Islands
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Holy See
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Monaco
  • Morocco
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • UAE
  • United Kingdom
  • United States
Accepted Payment Methods Emma Forbes Favourite Sites SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment